1. Cancellation Notice:
- Clients are required to provide a minimum of 24 hours' notice for the cancellation of appointments. This timeframe allows us to potentially fill the vacant slot with another client.
2. Communication of Cancellation:
- Cancellations must be communicated via [email/phone/online booking platform] during our business hours. Messages left after business hours will be considered received on the next business day.
3. Cancellation Fee:
- A cancellation fee of $50 will be applied if the cancellation notice is not received within the specified 24-hour timeframe. This fee is intended to cover administrative and opportunity costs.
5. Refund Policy:
- The cancellation fee is non-refundable and will be deducted from any advance payment or deposit made by the client.
6. No-Show Policy:
- Failure to attend a scheduled appointment without prior notice will be considered a "no-show," and the full consulting fee may be charged.
7. Client Acknowledgment:
- Clients are required to acknowledge and agree to our cancellation policy at the time of booking, whether through our website, in-person, or via phone.
8. Modification of Terms:
- We reserve the right to modify or update our cancellation policy. Clients will be notified of any changes, and the updated policy will be made available on our website.
9. Contact Information:
10. Effective Date:
- This cancellation policy is effective as of 12/2/2024. Any appointments scheduled after this date are subject to the terms outlined herein.
11. Governing Law:
- The Office of Fair Trading states a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.